W E B I N A R
Financial services in a digital world and customer expectations_
18th April 2023 | 2:00 PM (BST)
Customers have high expectations for digital experiences in the financial services industry. They expect fully digital consumption, design-driven experiences, total transparency, and relevant and timely offers.
Companies are adopting new trends such as chatbots, personalised experiences, and omnichannel support to meet these expectations. Digital transformation is also a key driver of better customer experiences in financial services. Personalisation is an essential aspect of digital banking.
According to a study, 72% of customer experience leaders believe that more personalisation leads to greater customer loyalty. Personalised banking solutions can enhance user experiences and provide real-time processing of big data, which means more opportunities for banks.
Personalisation encompasses the entire customer journey beyond knowing a customer's name or tailoring their acquisition. Evolving technology enables more meaningful personalisation that financial institutions can use to transform digital banking experiences.
This webinar will discuss how trade and banking companies can ensure cloud and multi-cloud data, privacy and security while scaling customer support. Matthew Lempriere, the UK, ME and APA Heads of Sales at BSO, will moderate the topic with the speakers Halil Kama, Senior Interconnection Specialist from LINX and Nick Layzell, Customer Success Director at Telehouse Europe.
Key information
Date/time:
18th April 2023, 2:00 PM - 2:40 PM (BST)
Duration:
35 mins + 5 mins Q&A
Venue:
Zoom (webinar links will be sent directly)
Register now_
Who will be speaking?
MODERATOR
Matthew Lempriere
Head of Sales UK, ME & APA, BSO
Matthew Lempriere is BSO’s Head of the UK, Asia Pacific and the Middle East. Matthew is spearheading BSO’s presence in these three regions to continue our growth trajectory. Matthew brings a wealth of commercial, sales, client management, product development, and marketing experience to BSO, with 30 years in the finance and telecoms industry. He had a successful career at BT Radianz and built and led Telstra’s Financial Services division. Matthew also holds long-term working relationships with some of the world’s largest financial institutions and within the high-frequency trading community.
SPEAKER
Nick Layzell
Customer Success Director, Telehouse Europe
Nick Layzell has been in the IT industry for over 25 years, starting his career in telephony and managing the deployment of large-scale infrastructure in trading rooms across Europe. In his current role as Director of Customer Success, Nick leads a team dedicated to helping Telehouse customers achieve the best business outcomes throughout their relationship with Europe's most connected data centre campus.
SPEAKER
Halil Kama
Senior Interconnection Specialist, LINX
Halil Kama is a Senior Interconnection Specialist for the London Internet Exchange (LINX), the largest non-profit, purely mutual Internet Exchange operator worldwide. Halil has several years of experience working at the heart of the Internet with vast exposure to over 850+ top-ranking Internet and telecom companies globally, enabling connections to millions of users daily. Halil specialises in the financial sector and the growth of LINX services across APAC and the Middle East.