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Mar 2026
CLOUD MANAGED SERVICES FOR INFRASTRUCTURE OPERATIONS
Optimised data flows for effective processes _
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MANAGED SERVICE CAPABILITIES
What is BSO Managed Service Desk _
OUR DIFFERENCE
Why choose Managed Service Desk?
Efficient processes executed by highly qualified people
Our team is guided by robust IT processes and adheres to ITIL standards. Whether it’s day-to-day management or handling an escalation, you can count on our seasoned professionals working behind BSO 24/7 Managed Service Desk.
Strong SLA
We’ve implemented an SLA that puts the customer first. Our SLA gives you the assurance that our team is accountable and will be responsive and efficient in solving your challenges.
Our extensive toolset
We’ve developed our own service desk management software that optimises our workflows and ultimately providing the best possible customer experience. Our internal tools are integrated to provide comprehensive alerts, monitoring, and maintenance data giving us a full view of your services at all times.
WHAT OUR CLIENTS SAY
“Mergers can challenge even the most experienced of organisations, particularly the IT department, however our existing relationship with BSO meant bringing Charles Russell’s infrastructure under the BSO managed network was extremely efficient.”
Rob Cohen Global IT Director, Charles Russell Speechlys
WHAT OUR CLIENTS SAY
“We fully trust BSO and see the company as a close partner we can rely on. The team is always available when we have a query or require a further upgrade to our bandwidth. Every recommendation we receive from BSO is sensitive to our existing IT commitments and our need to remain agile in an extremely competitive marketplace.”
CEO of Global brokerage firm
WHAT OUR CLIENTS SAY
“BSO listens to what we need and delivers a highly personalised service. Finally, it is the people at BSO that make the company stand out – they are more personable, down-to-earth and available than most in the industry and when we have issues, everything is managed competently due to their service assurance.”
CEO of Global brokerage firm
WHAT OUR CLIENTS SAY
“BSO’s cloud services have been with us for many years in the continuous evolution of our web platform. Thus, we continue to service our customers in the best conditions during this period”
Julien Habib-Drouot Director of e-Commerce and Customer Service Go Sport
CLOUD OPERATIONS AND ENGINEERING TEAM
Led by engineers _
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“We are happy to count on BSO as an innovative and reliable partner to help us in our efforts to do so.”
Olivier Macque Regional Manager Europe
Cloud Platform Department at Rakuten
“We engaged BSO because of its international reach, reputation for ultra low latency connectivity, and experience in highly regulated financial markets. These qualities have proven true; however, it is BSO’s pace and flexibility that have stood out to us again and again.”
Thomas Schmeling Chief Executive Officer at CryptoStruct
“BSO really stands out for just how far the team will go to ensure we are happy. They understand how critical connectivity is to our clients’ trading and investment objectives.”
Mark Bever Global Head, Data Centers and Procurement, Fidessa part of ION Group
