1 Mar 2016



Fidessa provides 85% of the world’s premier financial institutions with their multi-asset trading and investment infrastructure, market data and analysis, and decision making and workflow technology.

Transactions worth $20 trillion flow across Fidessa’s global network each year. Fidessa’s advanced products and services cover the whole lifecycle of the trading process for both the buy-side and sell-side, from low-latency trading tools to settlement, compliance and risk management. The company works with global institutions and investment banks through to boutique brokers and niche hedge funds.

Fidessa, which is recognised as a thought leader in its sector, has set the benchmark with mission critical products and services. It invests heavily in leading-edge, integrated solutions and as a result has been able to deliver around 25% compound growth since it listed on the stock market in 1997.


Fidessa’s network infrastructure underpins the company’s hosted operations and its connectivity is a critical component of its global services. To maintain its competitiveness in such a fast paced sector, the company regularly evaluates its existing network providers to ensure customers are receiving:

  • The lowest possible latencies between strategic markets and trading locations

  • Stable, reliable and highly available connectivity

  • Maximum business value and excellent customer service.

Fidessa first engaged BSO in 2013 when searching for a provider to deliver a totally diverse route between Singapore and Hong Kong that both regional and global customers could leverage.


One of the most significant challenges for Fidessa’s IT team was navigating the complexities posed by Singapore’s telecommunications market.

“Singapore is a critical location for many of our customers, however connecting such a complex region was always going to be challenging from a network perspective. We felt success would be dependent on finding a provider with the necessary specialist skills and knowledge of Singapore. Essentially, we needed a team to guide us through the region’s particularities as well as source the appropriate connectivity.”
Global Head, Data Centers and Procurement, Fidessa

Alongside operational and cultural challenges, other considerations included:

  • Maintenance heavy circuit, requiring commitment from Fidessa’s internal technical team to resolve any issues

  • Technical requirements, including the need for new diverse switching technology and ultra-low latencies between locations

  • Managing Fidessa’s clients’ expectations on reliability and availability of the route whilst experiencing on-going performance issues


To ease Fidessa’s concerns, BSO designed a staggered sourcing and deployment framework. This included BSO utilising its established relationships in the region and extensive knowledge of global intra-region connectivity. The Singapore <> Hong Kong network included three stages:

  • Identify a suitable network link on the BSO backbone with the necessary switching technology

  • Negotiate a commercially beneficial contract for Fidessa and its customers

  • Manage the service delivery and testing process, to ensure a smooth transition and to fulfil deadline expectations

The network route was operational in just three months. After the success of this project, Fidessa felt confident in BSO’s capabilities to increase its work together. This extended to transatlantic connectivity, additional network routes and data centre services in key locations:

  • London <> New York

  • New York <> Chicago

  • London <> Hong Kong

  • Hong Kong <> Tokyo


Mark Bever continued, “BSO really stands out for just how far the team will go to ensure we are happy. They understand how critical connectivity is to our clients’ trading and investment objectives. Their assistance has been invaluable in improving our latencies on key customer routes. BSO’s specialism in the financial sector gave us the confidence to entrust our connectivity to a team that never sits on its laurels.”

BSO has just recently supported Fidessa in its move to a new data centre location in Hong Kong.

As BSO continually refines and develops its backbone network for the financial market, these on-going improvements will allow Fidessa to take further advantage of BSO’s unique position. Likely benefits could include improved performance and reliability, lower latencies and cost reductions.

Additionally, BSO provides a single point of contact within its dedicated account management team, ensuring quick and focused help. Fidessa also has the reassurance of 24/7 access to BSO’s Network Operations Centre (NOC) support team.



The company was founded in 2004 and serves the world’s largest financial institutions. BSO is a global pioneering infrastructure and connectivity provider, helping over 600 data-intensive businesses across diverse markets, including financial services, technology, energy, e-commerce, media and others. BSO owns and provides mission-critical infrastructure, including network connectivity, cloud solutions, managed services and hosting, that are specific and dedicated to each customer served.

The company’s network comprises 240+ PoPs across 33 markets, 50+ cloud on-ramps, is integrated with all major public cloud providers and connects to 75+ on-net internet exchanges and 30+ stock exchanges. The team of experts works closely with customers in order to create solutions that meet the detailed and specific needs of their business, providing the latency, resilience and security they need regardless of location.

BSO is headquartered in Ireland, and has 11 offices across the globe, including London, New York, Paris, Dubai, Hong Kong and Singapore. Access our website and find out more information: www.bso.co