Managed Service Desk_

Extending expertise to your infrastructure_

Through the ongoing shift toward a more digital, dynamic, and flexible workforce, companies must rapidly adapt their legacy architectures to support the needs of their employees and customers. Applications are moving to the cloud and must be readily accessible from more locations than ever before.

To address these needs, one must have a talented team behind them with up-to-date cloud, network, and security knowledge. BSO Managed Service Desk provides the team, tools, and processes to strategically partner with your organisation to ensure your infrastructure is optimised and designed for success.

Through these two products, we can provide all the support needed to build, manage and maintain any infrastructure that you operate.


Why choose Managed Service Desk?

Efficient processes executed by highly qualified people

Our team is guided by robust IT processes and adheres to ITIL standards. Whether it’s day-to-day management or handling an escalation, you can count on our seasoned professionals working behind BSO 24/7 Managed Service Desk.

Strong SLA

We’ve implemented an SLA that puts the customer first. Our SLA gives you the assurance that our team is accountable and will be responsive and efficient in solving your challenges.

Our extensive toolset

We’ve developed our own service desk management software that optimises our workflows and ultimately providing the best possible customer experience. Our internal tools are integrated to provide comprehensive alerts, monitoring, and maintenance data giving us a full view of your services at all times.


“Mergers can challenge even the most experienced of organisations, particularly the IT department, however our existing relationship with BSO meant bringing Charles Russell’s infrastructure under the BSO managed network was extremely efficient.”

Rob Cohen Global IT Director, Charles Russell Speechlys


“We fully trust BSO and see the company as a close partner we can rely on. The team is always available when we have a query or require a further upgrade to our bandwidth. Every recommendation we receive from BSO is sensitive to our existing IT commitments and our need to remain agile in an extremely competitive marketplace.”

CEO of Global brokerage firm


“BSO listens to what we need and delivers a highly personalised service. Finally, it is the people at BSO that make the company stand out – they are more personable, down-to-earth and available than most in the industry and when we have issues, everything is managed competently due to their service assurance.”

CEO of Global brokerage firm


“BSO’s cloud services have been with us for many years in the continuous evolution of our web platform. Thus, we continue to service our customers in the best conditions during this period”

Julien Habib-Drouot Director of e-Commerce and Customer Service Go Sport

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