3 Nov 2016


I’m pleased to share that we’ve recently announced an exciting upgrade to a new state-of-the-art ticketing portal that will provide our clients with quicker turnaround times and a more streamlined process for trouble tickets.

The platform, named BSO Service Desk, will offer:

  • Faster response times

  • A simplified client interface

  • Clear categorization of tickets to ensure that each one is delivered to the relevant engineer

  • Improved transparency to help us achieve maximum efficiency

We know it’s critical for our customers worldwide to have access to the most efficient platform possible when troubleshooting is needed. While some telecoms companies put less emphasis on client support, we believe our customers deserve the best available service. We’re always challenging ourselves to find new ways to improve upon our premium customer service experience, evidenced by our investment in quality partners such as JIRA Service Desk.

We chose JIRA Service Desk to power this new portal because of its impressive reputation and market-leading status. This upgrade is part of our ongoing initiative to invest in our network and customer service — an effort that has also led to an expansion of our Global Network Operations Centre (GNOC) support and a recent partnership with Accedian to enhance network monitoring capabilities and improve client services.

All of our customers are being migrated to BSO Service Desk this month to prepare for a complete changeover in December. Communications are going out before, during and after this date to ensure a smooth transition, and we encourage you to reach out to our team with any questions or concerns. Please do not hesitate to contact us at ticketing.migration@bsonetwork.com for any questions regarding this upgrade.

Emmanuel Pellé
Chief Operations Officer


The company was founded in 2004 and serves the world’s largest financial institutions. BSO is a global pioneering infrastructure and connectivity provider, helping over 600 data-intensive businesses across diverse markets, including financial services, technology, energy, e-commerce, media and others. BSO owns and provides mission-critical infrastructure, including network connectivity, cloud solutions, managed services and hosting, that are specific and dedicated to each customer served.

The company’s network comprises 240+ PoPs across 33 markets, 50+ cloud on-ramps, is integrated with all major public cloud providers and connects to 75+ on-net internet exchanges and 30+ stock exchanges. The team of experts works closely with customers in order to create solutions that meet the detailed and specific needs of their business, providing the latency, resilience and security they need regardless of location.

BSO is headquartered in Ireland, and has 11 offices across the globe, including London, New York, Paris, Dubai, Hong Kong and Singapore. Access our website and find out more information: www.bso.co