Do you provide 24/7 support and strict SLAs?

BSO Plus runs 24/7/365 operations with strict SLAs for response and resolution, proactive monitoring and clear reporting so you always know performance against targets.

Managed Network & Cloud Services for Your Enterprise

Q: What is meant by managed IT services?

Managed IT services outsource functions such as network monitoring, cybersecurity, cloud management and user support to a managed service provider (MSP) under defined SLAs. The MSP proactively operates and optimises your environment.

Q: What are the benefits of managed services for businesses?

Predictable monthly costs, stronger security, reduced downtime, access to specialist expertise and the ability to scale IT resources as your business grows—all while your teams focus on core initiatives.

Q: What is the difference between IT support and managed services?

Traditional IT support is reactive (break/fix after an issue). Managed services are proactive: continuous monitoring, prevention and improvement governed by SLAs and measurable outcomes.

Q: How do I choose the right managed service provider (MSP)?

Look for proven industry experience, 24/7 operations, clear SLAs, strong security certifications, transparent reporting and the ability to tailor services—such as hybrid cloud, DevOps and network monitoring—to your requirements.

Q: Will I still have control over my IT infrastructure with managed services?

Yes. You retain ownership and decision-making. The MSP acts as an extension of your team, providing expert operation and guidance while you set strategy and priorities.

OUR DIFFERENCE

Why BSO for managed services?

Highly qualified People

Our experience ensures we deliver first-class services whatever the complexity.

Around the clock availability

With people around the world and a 24/7/365 NOC, we are always on hand to help.

Custom cloud & IT solutions

With a bespoke, flexible approach, we become an extension of your business.

Fast issue resolution

On average, we resolve our highest priority tickets within two hours and any priority level issue within five.

Strict SLAs

Transparency, easy-to-understand agreements ensure you know exactly what you get from BSO.

Discover how we can better support your business_

With passionate engineers at the core, BSO delivers a new standard of managed services.

Find out more

WHAT OUR CLIENTS SAY

“Mergers can challenge even the most experienced of organisations, particularly the IT department, however our existing relationship with BSO meant bringing Charles Russell’s infrastructure under the BSO managed network was extremely efficient.”

Rob Cohen Global IT Director, Charles Russell Speechlys

WHAT OUR CLIENTS SAY

“We fully trust BSO and see the company as a close partner we can rely on. The team is always available when we have a query or require a further upgrade to our bandwidth. Every recommendation we receive from BSO is sensitive to our existing IT commitments and our need to remain agile in an extremely competitive marketplace.”

CEO of Global brokerage firm

WHAT OUR CLIENTS SAY

“BSO listens to what we need and delivers a highly personalised service. Finally, it is the people at BSO that make the company stand out – they are more personable, down-to-earth and available than most in the industry and when we have issues, everything is managed competently due to their service assurance.”

CEO of Global brokerage firm

FAQ: What our clients asked us _

What is meant by managed IT services?

Managed services are outsourced IT functions-like network monitoring, cybersecurity, cloud hosting, and user support-handled by a managed service provider (MSP). Instead of reacting to issues, MSPs proactively manage your IT to reduce downtime and improve performance.

What are the benefits of managed services for businesses?

The main benefits include predictable monthly costs, stronger security, reduced downtime, access to specialist expertise, and the ability to scale IT resources as your business grows. This allows your team to focus on strategy rather than IT problems.

What is the difference between IT support and managed services?

IT support typically fixes issues after they happen. Managed services continuously monitor and manage IT systems to prevent issues before they disrupt your business.

How do I choose the right managed service provider (MSP)?

Look for an MSP with experience in your industry, strong cybersecurity standards, 24/7 support, clear service-level agreements, and the ability to scale services as your business grows.

Will I still have control over my IT infrastructure with managed services?

Yes. A managed service provider works as an extension of your IT team. You retain control and decision-making, while the MSP ensures operations run smoothly in the background.

Managed network & cloud services for enterprises _

Excellence at your fingertips _

OUR DIFFERENCE

Why BSO for managed services?

Highly qualified People

Around the clock availability

Custom cloud & IT solutions

Fast issue resolution

Strict SLAs

Discover how we can better support your business_

FEATURES

Ready for any challenge_

WHAT OUR CLIENTS SAY

WHAT OUR CLIENTS SAY

WHAT OUR CLIENTS SAY

OUR TEAM

Led by engineers_

PRODUCT SHEET

BSO Plus product sheet_

FAQ: What our clients asked us _

What is meant by managed IT services?

What are the benefits of managed services for businesses?

What is the difference between IT support and managed services?

How do I choose the right managed service provider (MSP)?

Will I still have control over my IT infrastructure with managed services?

RESOURCE CENTRE

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BSO One

BSO Ultra

SALES ENQUIRY

Get in touch and find out how we can transform your business_