JOB VACANCY

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Global Vendor Manager (GNOC)

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Your Role

As part of our growth, we are looking for a GNOC ENGINEER in charge of providing 1st line TECHNICAL SUPPORT to our external customers.


Within a team of 4 levels of helpdesk/network support, you will have to assist our customers with system and network problems via phone or email:

  • To provide technical support; answering support queries via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To ensure security and follow-up for all level 1 and 2 support queries
  • To take ownership of user problems and be proactive when dealing with user issues
  • To maintain customers IT architecture
  • To understand perfectly your team organization and allocate more complex service issues to the relevant IT Support member
  • To log all calls on the call logging system and maintain full documentation and a log of any software or hardware problems detected
  • Guarantee proper functioning of the system platforms in the hosting room.

Skills & Qualities

  • Previous experience is advantageous but not essential.
  • You are willing to learn and improve technical skills
  • Ability to work within a team who is located all over the world and composed of a large panel of skills is required
  • Autonomous and adaptable, you are able to manage remotely and make yourself available for the different time slot
  • Fluent in English and French language is a plus

Join us:

If you want to meet this challenge, in a human-sized company, join us!

Job summary_

LOCATION

London, United Kingdom

 

CONTRACT

Permanent

 

START DATE

ASAP

Apply now_

ABOUT BSO

BSO is a global telecoms operator powering the digital age. 15 years of innovation, independence and pioneering spirit underpin its customer relationships - trusted partnerships with technology-empowered companies that are embracing global opportunities, scaling rapidly and outperforming competitors.

 

From trading firms at finance's bleeding edge to high-growth businesses where network performance, reach, diversity and exceptional 24/7 support define success, BSO delivers every time. One of the world's largest privately-owned telecom companies by PoP count. An unrivalled international footprint. Extensive expertise in difficult-to-access regions and emerging markets. A team listening intently to every customer's unique needs. A broad spectrum of shared and dedicated services, unmanaged to fully managed. An uncontested consulting-led approach.

 

This bespoke intelligent infrastructure, incomparable speed, unmatched service, experience and stat-of-the-art technology is what makes BSO a passionate partner rather than a transactional provider.

www.bso.com 

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